Refund & Return Policy

Last Updated: July 26, 2026

Thank you for shopping with Digidow.

Because all of our products are made to order, we have a different return policy than traditional retail stores. Please read the following carefully before placing your order.

1. Made-to-Order Products

Every item is printed specifically for you after your order is placed. For this reason, we do not accept returns or exchanges for:

  • Incorrect size selected by the customer
  • Change of mind
  • Color preference
  • Ordering the wrong product
  • Accidental purchases

Please review the size chart and product details carefully before completing your order.

2. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Misprinted
  • Incorrect
  • Missing items

Please contact us within 14 days of receiving your order.

Include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

After reviewing your claim, we may provide one of the following at no additional cost:

  • A replacement item
  • A full refund
  • A partial refund, when appropriate

3. Lost Packages

If your package is lost during shipping, please contact us.

We will work with the shipping carrier and our fulfillment partner to investigate the issue. If the package is confirmed lost, we will arrange a replacement or refund.

4. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided and the order has already entered production or been shipped, we may be unable to issue a refund or replacement.

5. Order Changes & Cancellations

Orders begin production shortly after they are placed.

Because of this, cancellations or modifications can only be requested within a short time after ordering. Once production has started, the order cannot be canceled or changed.

6. Refund Processing

If your refund is approved:

  • Refunds will be issued to your original payment method.
  • Processing times depend on your payment provider and may take several business days.

7. Exchanges

We only replace items that are defective, damaged, or incorrectly fulfilled.

We do not offer exchanges for selecting the wrong size, color, or product.