Shipping Policy

Last Updated: July 26, 2026

Thank you for shopping with Digidow. Every product we sell is made to order, which means production begins after your order is placed. Please review our shipping policy below.

1. Order Processing

  • All products are made to order.
  • Orders are typically processed within 2–5 business days before shipment.
  • Processing times may be longer during holidays, peak seasons, or periods of high demand.

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

2. Shipping Times

Estimated delivery times are:

  • United States: 3–7 business days
  • Canada: 5–10 business days
  • Europe: 4–10 business days
  • United Kingdom: 3–7 business days
  • Australia & New Zealand: 5–12 business days
  • International Orders: 7–21 business days

These are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery destination
  • Product type
  • Order size
  • Shipping method selected

Any applicable shipping fees will be displayed before you complete your purchase.

4. Tracking Your Order

When available, a tracking number will be sent to the email address provided at checkout once your order has been shipped.

Please allow up to 48 hours for tracking information to become active.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout.

6. Shipping Delays

While we aim to deliver orders as quickly as possible, delays may occur due to:

  • High order volumes
  • Severe weather
  • Customs inspections
  • Carrier delays
  • Other circumstances beyond our control

We appreciate your patience if such delays occur.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided and the order has already entered production or been shipped, we may not be able to replace or refund the order.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 14 days of the expected delivery date.

Please include:

  • Your order number
  • A description of the issue
  • Photos of any damaged items (if applicable)

We will work with our shipping and fulfillment partners to resolve the issue as quickly as possible.